We highly value your privacy and business data security. Matchaoemdirect collects essential business information (such as company name, email, and procurement requirements) solely to process your inquiries, provide accurate OEM quotations, and facilitate international trade communication.
We guarantee that your proprietary formulations, custom packaging designs, and company information will never be shared, sold, or disclosed to any third party without explicit written consent. By using our website, you agree to the standard terms of business communication and international data processing.
As a professional B2B supplier, we support standard International Commercial Terms (Incoterms) to optimize your logistics cost and supply chain efficiency:
• Supported Incoterms: We primarily accept FOB (Cat Lai Port / Hai Phong Port), CIF (Destination Port), and EXW terms depending on your preference.
• Packaging Standards: All export orders are secured in food-grade, high-barrier moisture-proof aluminum bags or vacuum packaging, neatly stacked on fumigated wooden pallets (ISPM-15 standard) to ensure product integrity during long-distance maritime transit.
• Lead Time: Standard manufacturing and packaging lead time ranges from 15 to 30 days upon receipt of the deposit and approval of packaging artwork (for OEM services).
• Export Compliance: We provide a full set of compliant shipping documents including: Commercial Invoice, Packing List, Bill of Lading, Certificate of Origin (C/O), Phytosanitary Certificate, and required documentations for the U.S. market clearance.
In international B2B and OEM supply chains, product consistency is paramount. Therefore, we implement a strict Pre-shipment Inspection (PSI) system:
• Quality Guarantee: All product batches undergo stringent in-house QA/QC testing and comply with international food safety standards before container sealing. Products delivered will strictly match the signed approval samples.
• Inspection: Buyers are requested to inspect the cargo condition immediately upon arrival at the destination port.
• Claim Timeframe: Any claims regarding quantity or external damage must be submitted within 7 days of customs clearance. For inner quality or laboratory specifications variance, claims must be submitted within 30 days.
• Evidence Required: To process a claim, please provide official container opening records, clear photos/videos of the batch numbers, and an independent laboratory testing report (e.g., from SGS or Eurofins).
• Resolution: If the defect is verified as our manufacturing fault, we will offer reasonable solutions including: product replacement in the next shipment, a credit note for the invoice value, or a direct refund as mutually agreed.
